Refund and Returns Policy
You may return your order, or any part of your order, for a full refund if you are not satisfied for any reason.
You must register your return within 5 days from receipt of your order and send the goods back to the retailer according to their instructions without undue delay and in any case no later than 5 days from registering your return.
Important note: All orders must be returned directly to AGMD.
Please note, the following goods cannot be returned:
- Goods that are clearly personalized or made to your specifications.
- Goods with health protection or hygiene considerations, if opened.
- Goods returned must be in a saleable condition.
- Goods returned must be unworn/unused with original tags and packaging.
- Goods should be packaged so that both the item and the brand packaging (if applicable) are not damaged in transit.
- You are responsible for the return postage costs unless an item has arrived faulty or damaged.
- We strongly recommend using a tracked mail service (with insurance where appropriate for goods value), retaining proof of postage.
If an order is returned which does not meet these conditions, your return may be refused and returned to you or a reduced refund may be offered.
Damaged or faulty goods
If your order arrived damaged, or you’re having problems with a product you’ve bought, please raise an enquiry with us as soon as possible by calling our Head Office.
If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) any fees and charges incurred by the retailer due to a package being refused may be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted and the item is awaiting collection from a postal depot, and that item is not collected and returned to the sender.
- You will be refunded within 30 days of the retailer receiving back the goods.
- You will receive an email once the products reach the retailer and are accepted for return.
- Refunds will be issued to the same means of payment initially used to purchase the goods. It is not possible to refund some bank transfer payment types, such as Multibanco, please contact us for help.
- Refunds usually take between 1 – 5 business days to show in your account, depending on the payment method used.
Unfortunately, we are unable to exchange items, please follow the returns process using the information above.